Booking conditions

From rentalcars.com/en/terms/

rentalcars.com is a trading name of TravelJigsaw Limited which is a limited company registered in England and Wales (Number: 05179829) whose registered address is at 100 New Bridge Street, London, EC4V 6JA. These terms and conditions, together with our web site terms and conditions of use, privacy policy and security policy constitute our agreement with you, the renter, for the services we provide in arranging for the supply of car hire. Together, these are referred to as our terms. These terms shall apply to all contracts for the provision of our services to the exclusion of all other terms and conditions. No conduct by rentalcars.com shall be deemed to constitute acceptance of any other terms. Acceptance of the services or signature on any agreement shall be deemed conclusive evidence of your acceptance of these terms. rentalcars.com may change the terms from time to time and you, the renter, are advised to check the web site to consider any changes to the terms which apply to you. Your hire of any vehicle is subject to the terms and conditions of vehicle hire imposed by the car hire company and to the corresponding laws of the country and/or state that the rental takes place in. Individual restrictions may also apply to your vehicle hire.

You will be provided with a vehicle by us either directly or as agent. The capacity in which we act depends on our relationship with the car hire company.

These terms apply to any booking that you, the renter, make with us on or through this web site, so you should make sure that you are aware of their contents. Both our terms and conditions and those of our local providers contain some exclusions and limitations of liability.

Your booking on this web site is conditional on you, the renter, accepting our terms. If you, the renter, do not agree with any part of them you must not proceed with your booking. By confirming that you wish to book a vehicle through this web site you, the renter, indicate that you have read, understood and accept the relevant terms. If there is any part that you, the renter, do not fully understand, or if you have a query about the vehicle hire or any other product, please contact us on 0800 368 3001.

There may be some circumstances where we do not know whether or not the car hire company has a particular vehicle available. This will be clearly indicated either before or after you, the renter, have sent your request through. In these cases we will put the vehicle on 'request' with the car hire company. This means that although we cannot immediately confirm to you, the renter, that your requested vehicle is available we will use our reasonable endeavours to find it for you and will inform you of the outcome within 48 hours of your request. In other cases the requested vehicle is available. Where you, the renter, offer to hire a vehicle or other product on this web site at the suggested price it may be accepted within 48 hours of you submitting your order (or up to 1 day before arrival, if earlier). We will notify you, the renter, by return e-mail and by e¬mailing a booking confirmation if your offer has been accepted. Please note that you, the renter, will not have any contract for vehicle hire at the price offered until your booking has been confirmed and the necessary payment received. If you have any questions, please feel free to contact us. Please note that any contract entered into will be with the individual actually booking the vehicle and all correspondence will be sent to that address given, even where a third party actually pays for the hire. For the avoidance of doubt nothing contained in our terms shall entitle any third party to any benefit or rights pursuant to the Contracts (Rights of Third Parties) Act 1999.

The rental voucher must be presented to the car hire company when picking up your rental car. rentalcars.com cannot be held responsible for rentals rejected if a voucher is not presented.

rentalcars.com cannot accept liability for any charges incurred as a result of documentation signed for and accepted locally.

Read the complete documentation at rentalcars.com/en/terms/